Technology Solutions That Help Businesses Survive During COVID-19

18 May, 2021
5 min

The COVID-19 crisis has seriously affected both public health and the global economy.

The outbreak and rapid spread of the disease prompted many businesses to stop operating for several months.

Even though restrictions have been lifted in some parts of the country, many companies are still inclined to implement emergency work-from-home protocols to ensure the safety of their employees.

Thanks to modern technology – businesses can still get things done amidst the pandemic.

Right now, there are a plethora of digital tools that help companies mobilize, stabilize, and return to “business as usual”.

business

Let’s look at the most helpful technology solutions that have helped businesses survive and even thrive during the COVID-19 pandemic.

Instant Messaging and Chatbots

Instant messaging technology has been around since the early 2000s. But it was not until the COVID-19 outbreak that we saw it rapidly took over the world.

According to a study by Bell University, the global pandemic has accelerated changes in the way businesses communicate with their customers. 

A massive 43% of businesses have turned to instant messaging platforms as their primary means of communications. 

While phone and email remain ingrained in the business sector, SMS marketing was found to be the most effective marketing communication tool during the pandemic.

Just as it enormously benefited businesses in terms of customer relations, instant messaging technology has also played a critical role in managing employees.

Communication issues are the biggest challenge faced by remote workforces. Chat software allows seamless communication between managers and employees. 

Chats

In the age of COVID-19, instant messaging platforms allow employees to communicate with each other at their desks. Using different channels, they can “chat” both about work and non-work topics, which help a lot in collaboration, teamwork, and productivity.

The fact that IM platforms are very user-friendly makes them ideal for all kinds of remote work setup. 

Whether it’s through social media like FB or WhatsApp, a dedicated business communication platform like Slack, or even just texting on mobile, IMs and chatbots have made in-team communications so much easier these days.

Video Conferencing

Video conferencing solutions have also taken the business sector by storm since the pandemic started. And it’s only the beginning.

Trends dictate that companies will continue to make working from home as easy as sitting in the office with the help of this technology.

Both the government and private establishments rely on video conferencing as the ultimate solution to connect with workers, customers, and vendors.

Video conferencing

Video conferencing platforms equip businesses with tools that make working “face-to-face” possible. 

Employees, managers, and leads can host uninterrupted meetings in the safety and comfort of their homes, tackle issues in real-time, and basically replicate in-person meetings.

Most video conferencing platforms feature screen-sharing capabilities for presentations and discussions, chatrooms, recording, breakout rooms for small group discussions, and more.

In Proficonf, for example, available features like Live streaming, video conferencing Rest API, iframe. This is very important features for business nowadays.

These software programs can also be utilized for one-on-one feedback or mentoring sessions.

Project Management

Companies have different ways of working. More often, communicating via email or instant messaging is not enough to get things done.

For teams with complex workflows, project management software is the best solution.

The COVID-19 pandemic has pushed companies to rethink the way they conduct business. In the past, organizations used single project management frameworks to handle projects. 

With the work-from-home setup more common than ever before, more and more companies are adopting a hybrid approach for project management. 

Project management

Project management tools help businesses be more organized. With these tools, it’s easier to assign jobs, break down tasks, see who’s working on which, and track the progress of team members.

Furthermore, project management tools help remote teams create clear project timelines and outline responsibilities.

With a platform to easily view assignments and progress, managers and leads can provide assistance to their teams.

Time Tracking

Despite the obvious advantages, the work-from-home setup also comes with serious challenges. These include ensuring productivity among workers.

The continuing pandemic spurred the adoption of employee time tracking software by companies who want to boost their productivity and keep an eye on their work-from-home staff.

These platforms are capable of real-time activity tracking, keystroke logging, and screen recording. They can also take screenshots of the worker’s computer at regular intervals.

Time-tracking software can also help employees balance their time by reminding them to take breaks.

Time tracking

With tools that help employees manage their time while working, staying productive despite work-from-home challenges is possible.

Other time tracking apps integrate payroll systems that enable HR managers to calculate employee accruals easily, leading to faster payouts.

Cloud Storage

48% of companies believe that they will be utilizing cloud technology in the long term due to the COVID-19 pandemic.

One of the major threats of allowing employees to work from home is data security.

Ensuring data security, accessibility, and stability is a big responsibility. This is where cloud storage can offer benefits and peace of mind.

Cloud storage services like Dropbox allow remote workers to access company files anytime and anywhere. 

Depending on their access levels, employees can manage files and share data seamlessly. Even if members of a remote workforce have varying shifts (or in the case of overseas employees, different time zones), accessing data can be done securely and effortlessly.

Cloud storage

Cloud storage technology also includes disaster recovery. Accidentally losing important data is very common among remote teams. 

Thankfully, cloud storage services have reliable data backup systems that can bring lost or deleted files back to life.

Conclusion

Research suggests that even though the pandemic is over, many companies are still going to continue their work-from-home setup.

However, managing remote workers is no easy feat.

For a remote workforce to thrive, it has to be equipped with the right tools and technology.

Companies and organizations should invest in appropriate technology solutions that bridge the gap between a traditional office and a work-from-home environment.

Among the most helpful business solutions are instant messaging, video conferencing, time-tracking software, project management tools, and cloud storage services.

These technologies make working from home seamless by improving communications, collaboration, and engagement.

Vladimir